Overview
The Data Centre Support Engineer is required to deliver a Moves, Adds and Changes service within a client data centre. The position is very Customer Oriented and requires a strong focus on customer requirements. The commitment to providing a High Quality service to meet the demands of strict process driven environment is essential.
The successful applicant will be required to work on 24 x 7 x 365 shift basis
Role and Responsibilities
Manage third party vendors within a large data centre to ensure compliance with change control, specification and quality standards.
Manage Data Centre access for all users
Change Control Management
Decommissioning of redundant equipment and cabling
Installation of new cabling and cable management within a Date Centre Environment
Installation of new server racks
Rack and stack servers and other network hardware
Management and Tracking of assets
Compliance with Client Health & safety Procedures
Compliance with Manufacturers and Clients Quality Standards
Compliance to Clients and Support Services approved processes
To act as mediator between Management, Client Contacts and 3rd Parties and take service affecting decisions as required
3. RELEVANT EXPERIENCE & TRAINING
Essential
Minimum of 5 Years working in Voice and Data Cabling environment
Minimum of 3 Years in a Moves Adds and Changes environment (2 of these years in an operational data centre)
Thorough understanding of modern computer network infrastructure
Thorough understanding and practical experience of fibre and copper voice and data cabling including terminating, test equipment, test parameters and test techniques
Good Knowledge of Rack and Stack of Server Hardware and Rack and Stack Systems
Good technical knowledge of managing server systems
Good knowledge of Data Centre Operation and Management Procedures
Good knowledge of Remedy and Asset Point (Or other Process and Asset Management Tools)
Good knowledge of Server Patching
Knowledge of LAN / WAN and Acitive devices
Good Knowledge of Change control in a Data Centre Environment
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