Overview

The Data Centre Supervisor is a key position in the delivery of Support Services to Clients. Reporting to the Service Delivery Manager, the Data Centre Supervisor will be site based and be responsible for the delivery of Moves, Adds and Changes (MAC) work and Business As Usual (BAU) works at a client Data Centre (In certain circumstance this may be multiple Data Centre and/or may include some Campus Sites). 

Role and Responsibilities

• Attend operational meetings with nominated representatives of client.
• Manage and motivate a team of Data Centre Engineers to deliver all MAC and BAU Service requirements including Ad-Hoc works and faults within the clients Data Centre
• Provide quotations to the client for additional works.
• Prepare invoices for the Service Delivery Manager to approve and submit
• Plan, prepare and schedule works to meet client requirements.
• Allocate workload to team to ensure timely and efficient completion
• Organise additional workforce as required (including contractors/sub contractors)
• Appoint, manage and supervise Sub Contractors from quotation through delivery to payment.
• Administer security clearances and access
• Monitor queuing systems and ensure timely completion of works.
• Monitor SLA’s and ensure all works completed within required timescales.
• Ensure Health & Safety policies and procedures are adhered to at all times
• Ensure Client, Manufacturer and Quality Standards are adhered to at all times
• Order materials, manage stock levels and comply with purchasing procedures at all times.
• Ensure all new starts complete their Induction Programme
• Ensure all staff are fully up to date with company policies and procedures, site / client policies and procedures and all works processes and procedures
• Hold, chair and document regular staff meetings / briefs
• Organise and administer staff rotas to ensure required resource available at all times and maintain Annual Leave and Sick Leave records.
• 1st Line Approval of Timesheets and Expenses
• Initial informal discipline of staff and escalation to the Service Delivery Manager as required
• Monitor team and individual performance and advise the Service Delivery Manager on strengths and weaknesses of individuals / team
• Record, document and monitor all works being carried out
• Report on all HR issues to The Service Delivery Manager as required
• Draft, implement and amend as required all working processes and procedures.

3. RELEVANT EXPERIENCE & TRAINING

Essential

Extensive experience of Telecommunications Cabling Infrastructure Installations
Minimum of 5 Years Experience in Business as Usual (BAU) Moves, Adds and Changes (MAC)  Support of Office Environment.
Minimum of 2 Years Experience as a Team Leader
Minimum of 2 Years experience in an Operational Data Centre
Experienced in Using Helpdesk Queuing and Reporting systems
Preferred but not Essential
ITIL, CCNA, BICSi Qualified

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